Refund policy

Effective Date: [28/07/2026]

At [ABA CLOTHING], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns only if the following conditions are met:

  • The return request is made within [3 DAYS] of receiving the product.
  • The product is unused, unwashed, and unworn.
  • All original tags, labels, and packaging are intact.
  • The product is returned in its original condition without any damage caused by the customer.
  • A valid order number or proof of purchase is provided.

Returns that do not meet these conditions may be declined.

2. Return Timeframe

To be eligible for a return, you must contact us within [3 DAYS] of receiving your order.

After [3 DAYS], we may not be able to accept return requests unless required by applicable law.

To initiate a return, please email us at:

Email: [abaclothing90@gmail.com]

Please include:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the product (if damaged or defective)

3. Refund Process

Once we receive your returned item:

  1. We will inspect the product to verify its condition.
  2. You will receive an email confirming whether your return has been approved or rejected.
  3. If approved, your refund will be processed to your original payment method.

Refunds are typically processed within [5–7 BUSINESS DAYS] after the returned product passes inspection.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for eligible products in cases such as:

  • Wrong size received
  • Incorrect product received
  • Damaged or defective item
  • Manufacturing defect

Exchange requests must be made within [3 DAYS] of receiving the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose a refund or store credit (if offered).

5. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • An item with a manufacturing defect

Please contact us within [after 2 days of receiving product] by emailing [abaclothing90@gmail.com].

Include:

  • Your Order Number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement or issue a full refund, as applicable.

6. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Products purchased during clearance or final sale
  • Gift cards
  • Customized or personalized products
  • Products that have been worn, washed, or altered
  • Products without original tags or packaging
  • Items damaged due to misuse, improper care, or normal wear and tear

7. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective item
  • An incorrect product shipped by us

[ABA CLOTHING] will bear the return shipping costs.

If the return is due to:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference

The customer may be responsible for the return shipping charges [or ₹99, if applicable].

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return in accordance with this policy after receiving the order.

9. Refund Exceptions

Refunds may not be issued if:

  • The returned product fails our quality inspection.
  • The product is returned in a used, damaged, or incomplete condition.
  • The return request is made after the applicable return period.
  • The product falls under the non-returnable category.

If a return is rejected, the product may be shipped back to you at your expense.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at [abaclothing90@gmail.com].

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated Effective Date.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: [ABA CLOTHING]
Email: [abaclothing90@gmail.com]
Business Address: [1192/A2 PUSHPAK NAGAR, ADHARTAL, JABALPUR]
Customer Support Hours: [Monday–Saturday | 10:00 AM – 6:00 PM]

Customer Satisfaction Promise

At [ABA CLOTHING], we believe in delivering quality products and excellent customer service. If something isn't right with your order, we'll work with you to resolve the issue as quickly and fairly as possible, because your trust and satisfaction matter to us.